About | DocGuy Training

Technical Writing

I've been a technical writer since 2000, starting at Brigham Young University and working my way through enterprise software, content management, and eventually cybersecurity. Over 25 years I've been a lone writer, a team lead, a consultant, and an editor, which means I've seen documentation work from just about every angle.

My specialized focus is enterprise software documentation, with particular depth in content management, documentation management, cybersecurity infrastructure, and project planning and estimating. I hold a BA in English from Brigham Young University.

MadCap Flare

I've been working with MadCap Flare since 2005 — 21 years of daily use across hundreds of projects. In 2008 I landed my first MadCap training contract and founded DocGuy Training, running it as a consulting and training practice for nearly 14 years. I'm a certified MadCap Advanced Developer and certified Flare Trainer, and I'm internationally recognized as a Flare expert, having worked with clients in North America, Europe, the Middle East, and Asia.

I'm a frequent featured presenter at MadWorld, MadCap's annual user conference. If you've attended MadWorld, there's a good chance we've crossed paths.

Cybersecurity Documentation

In January 2016 I joined Venafi, a machine identity management company, as a Senior Information Developer. I've been in that role and in that product space ever since, through a series of acquisitions: Venafi was acquired by CyberArk in 2024, and CyberArk was subsequently acquired by Palo Alto Networks. The company has changed names; the work hasn't.

In that role I've created and managed customer-facing and internal documentation across server and cloud products, working directly with product teams throughout the design and development process. I championed the effort to make our documentation public and handled the full technical implementation across staging and production Linux servers. I've also written and modified jQuery scripts to extend MadCap Flare outputs to meet the company's specific needs, which is where a lot of my tool-building instincts come from.

Building Tools

Alongside my full-time work, I build software tools for MadCap Flare authors, legal professionals, and theatre production teams. Each tool comes from real experience in that domain, not from a generalized guess about what users might need. My top skills per LinkedIn include Consulting, Conference Speaking, and JavaScript. The JavaScript part explains the tools.

Community & Volunteering

I was chapter president of the Society for Technical Communication's Utah chapter from 2010 to 2012, and I stay active in both the TW professional community and the broader arts community in the Salt Lake area.

Since April 2023 I've served on the Tier II board for ZAP (Zoo, Arts & Parks) in Salt Lake County. The board reviews grant applications from arts and culture organizations and makes funding recommendations to the county council, who make the final determination on which organizations receive support and at what level.

I'm also Visual Arts & Marketing Director on the board of Friends of Herriman, a 501(c)3 non-profit formed in early 2023 when Herriman City transitioned several community-led programs from city-sponsored committees to an independent organization dedicated to supporting the city's trails, parks, arts, and culture through volunteer engagement. In that role I help oversee arts-in-the-park events, art shows, and scholarship programs including the Miss Herriman scholarship pageant, working to ensure that as Herriman grows, its arts reflect the diversity, passion, and talent of the community.

Outside of Work